How we resolve the Issues?

 Step 1 : The institution and parents are given a separate module known as “Log Issues” on the web portal so that the institution/parents can register any issues they have directly.

 Step 2 : The issues registered by Schools & Parents will be uploaded on our Portal for further assessment.

 Step 3 : Once the issue is uploaded on the portal the school/parent will receive a SMS on their registered mobile number. The back-end team will start working on their issues.

 Step 4 : Once the Issue has been resolved the CRM/Customer support team will close the issue.

 Step 5 : The school/parent will be notified that their issue has been resolved through SMS.

Additional services

 In addition to this service, schools will be getting a monthly call from our CRM team.

 A separate team of CRM’s is also deployed at our office to give online training and resolve any issues with respect to using of the app.

 Each school has been allotted with a CRM who will guide them and be at their support.

You may also get in touch with us in case of further assistance:

 Customer Support at 020-26835443/ +91 7028549101 (Monday to Friday. 11:00 AM to 5:00 PM IST excluding Bank Holidays)

 Dedicated CRM’s: -

Rakhi Tiwari 9168632150
Vrinda Dinesh +91 89768 94072

(Monday to Friday. 11:00 AM to 5:00 PM IST excluding Bank Holidays)

 Respective Managers

 Parents can call the Customer Support at 020-26835443 to explain and register any issue they are facing with Kidkonnect.

 We will endeavor to answer your questions and advise you of any steps taken to address the issues raised by you.

Customers will be made aware of any software version upgrades by phone/email. In the web application the version is mentioned on the footer of each page. Customers will be notified about all mobile upgrades by Google play store for android and App store for iPhone.

Technical assistance will be provided by telephone or email id

Monday to Friday - 11:00 AM to 5:00 PM IST excluding Bank Holidays.

Telephone No -  020 26835443 | +91 7028549101

Email Id -  data@appealgroup.in

Technical assistance will be available in English and Hindi.

An incident is defined as an issue, problem, or question relating to the use or installation of Kidkonnect product. A single support incident may involve multiple phone calls, emails and offline research.

A product defect is defined as functionality of a product that does not execute and deliver results included in the product documentation. Unexpected behavior that can be isolated to a customer’s specific configuration or environment does not constitute a product defect. Kidkonnect will provide troubleshooting suggestions for unexpected behavior in these cases